When you are finished with your shopping, click the "check out" button of
shopping basket on the right side of your screen and fill in the information as
required. At the end of the check out process, you'll see a page confirming your
order. Please click the "place order now" button to complete your purchase.
If you are a returning customer, you will be prompted to login by
providing your email address and password. If you can't remember
your password, click here to retrieve your hint.
If you are a new customer and have not shopped with us before,
you will be required to register first by providing your email
address and password, before completing the check out process. Click
We recommend that you register and login before you checkout your shopping basket
so that you can save your delivery address and credit card details in "my account" for quicker checkout
in the future. For customers buying on sasa.com the first time, we also offer a First-time Purchase option
which only requires you to enter your email address (no registration is required) to checkout so as to allow
you to experience the ease of shopping at sasa.com
Important Note for customer choosing "First-time Purchase" option:
Only after successful membership registration, bonus points and order history, including Order No.,
Order Details and Order Status, will be saved in your member account. If you register for membership
after using "First-time Purchase" for the first order, the bonus points and order history on that order will
NOT be saved or counted in your member account.
Maximum purchase limits
Sasa.com does not authorize the resale of merchandise purchased through sasa.com. To protect you and to ensure that we are able to serve all of our customers, we have a limit of HK$6,500 / US$839 per order and HK$11,000/US$1,400 per week per customer. Only a maximum of 25 units per order is allowed.
However, if you are interested in buying a large number of items, or are interested in wholesale opportunities, please click here for details.
Redeeming promotion codes & cash coupon codes
If you have a promotion code, just enter it in the promotion code field on
the Shopping Basket page (Step 1 of the checkout process); if you have a cash
coupon code, please enter in on the Payment page (Step 3 of the checkout
process). Please note that these codes are case-sensitive. Click "update basket"
to see the promotion reflected in your shopping basket. You may only use one
promotion code per order, and in some cases promotions can only be redeemed once
per person. All promotion codes are available for a limited time, while supplies
last and cannot be use once expired.
Sasa.com is offering a wide range of payment methods, so you can find one that suits you best. Order your favorite products from the sasa.com and then choose the way you'd like to pay:
We accept VISA, MasterCard and American Express Card.
Payment on sasa.com is secure. We use Verified by Visa, MasterCard SecureCode and American Express Safekey. In addition to entering the credit card information, you also need to enter a CVV/CVC security code.
You can choose the option to save your credit card information for future online purchases before you confirm your order. For security purposes, if you share an account we recommend that you NOT store your credit information online as anyone who has access to your account could charge sasa.com purchases to the card without your knowledge.
We accept UnionPay Cards issued by the China banks
Payment on Sasa.com is secure. It is not necessary to provide credit card details at Sasa.com website. To make a payment through UnionPay, you are required to apply the online payment service with the card issuing bank before purchase at Sasa.com.
NOTE: To make payments through UnionPay, the bank will charge your card in Hong Kong Dollar with a fixed rate at US$1:HK$7.75
For orders deliver to Hong Kong:
Please deposit the total amount according to the following details and then mark the order number on the Deposit Slip and fax to (852) 2505 0631 or e-mail to firstname.lastname@example.org**. ** We will not process your order if no Deposit Slip receive
Merchant Name: Sa Sa dot Com Limited Standard Chartered: 413-103-1504-0 Citibank: 391-17818168 Hang Seng Bank: 388-688608-668.
If payment is not received within 3 working days, the order will be cancelled and we will inform you by email.
For orders deliver outside Hong Kong:
PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. To make a payment through PayPal, you first need to open an account with PayPal. Please visit PayPal's official website for detailed information on how to create an account and make payments.
Tenpay is an account-based system that lets anyone with an email address securely sends and receives online payments using credit cards or bank accounts. To make a payment through Tenpay, you are required to open an account with Tenpay first. Please visit Tenpay's Official Website for detailed information on how to create an account and make payments.
For orders deliver to Mainland China:
Alipay is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. To make a payment through Alipay, you first need to open an account with Alipay. Please visit Alipay's official website for detailed information on how to create an account and make payments.
Charging to your credit card
For Credit Card payment (except UnionPay Online Payment order) We only charge your credit card when we dispatch your order within 30 days. That means that if you cancel your order before your order is dispatched, you will not be charged on your credit card. In the case of any order amendment before we dispatch your order, we will only charge you the items that we have dispatched. Alternatively, credit limit will be reversed to your credit card account automatically after 30 days (upon the date of authorized transaction).
For Credit Card payment (UnionPay Online Payment) We will charge your credit card once payment is confirmed. That means if you cancel your order, and in case of any order amendment, we may have to arrange refund to you respectively. Please kindly visit "Refund Timeline" for details.
In order to protect our customers as well as ourselves from fraud or other
unauthorized or illegal activity, as part of order processing procedure,
sasa.com screen all orders and reserve the right to withhold or refuse
processing any orders due to suspected fraud or unauthorized or illegal
activity. In some cases, we may request a copy of your credit card statement
through fax or email to verify your payment, or our Customer Service
representative may call you at the phone number you provided to confirm your
order. We also reserve the right to disable any member accounts or refuse to
ship to certain addresses in case of suspected fraud or unauthorized or illegal
Customs & Tax
When ordering from sasa.com you are considered the importer of record and must comply with all the laws and requirements of the country or region in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Sasa.com has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from different countries or regions, and you should contact your local customs office for further information.
When you pressing “continue” to place your order, this assumes you have accepted the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance. If you have not been able to complete this statement of the aforementioned and the package is subsequently returned to sasa.com, you will be responsible for the return shipping charges and a re-stocking fee of 15% of the total product purchase price. The balance will then be refunded back to you.
NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country or region, we MUST provide the product value for the customs clearance. In addition, some of the countries or regions requested to attach the product details with value outside the parcel, thus, we will NOT amend the product value in any circumstances.
Customs & Tax (Australia)
To comply with the tax laws and requirements from Australian Taxation Office, for order delivers to Australia, the price shown in website and check out page is GST inclusive.
After successfully placing an order, you will see a page thanking you for
your order, together with an Order Number. You will also get an order
confirmation email with all the details on. If you do not see either of these,
there maybe a problem with your order. You can check '"my account > order
history" to see if the order is there and therefore has been placed.
Sometimes an order will be successfully submitted even if you get an error
message on the last step. Please check the list of recent orders in "my account"
before attempting to place the order again.
If you do not receive the order confirmation email, your email service
provider or email software may have blocked our emails. Please refer to the
"Technical > Cannot receive emails" section
for more details.
Once you have completed your purchase thru Sasa.com, we do not accept any changes on ordered items and delivery address. For any changes on ordered item or delivery address, a US$5/ HK$40 administration fee is required for each change. Please note: Whenever you make a change of an order, the estimated delivery date will be affected. Once an order is being packed or dispatched, no change will be accepted.
We usually dispatch all orders within the next business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you. NOTE: Once an order is being packed or dispatched, it cannot be canceled by you or our customer service department.
Only U.S. dollars and H.K. dollars are accepted as transaction currencies. All others currencies are for reference only.* details *Save % - the discount % base on the RRP with existing selling price **Total sales last year
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